Posts Tagged ‘web sales. fur jackets.’

Fur Fashion 2011/2012

May 11, 2011

I just returned from the International Fur Fair in Montreal.
The runway shows gave an overview of the Fur Fashion trends for Fall/Winter 2011/2012,. I would say there were 6 major trends from the international runways. These trends are as follows:
Color – vivid brights and saturated jewel tones.
Vintage – highlighting the 20’s and 30’s, and also the 60’s and 70’s.
Key Furs – crazy textures and full furs (like Mongolian Lamb).
Collaged Furs – combining different types of furs together within one garment.
Contrast Sleeves – using different fur types for the body and sleeves.
Fox Trims – full fox collars and borders.
But let’s be honest, what models wear on the runway doesn’t exactly translate well to what we wear every day.
My next blog will be about what I purchased for our store and what the manufacturers were truly selling.

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Fur Appraisals – What type do I need?

December 31, 2010

I was procrastinating once again about what to put into my blog and an email gave me the inspiration I needed. Our correspondence went like this:

Dear Furrier:

I found you on the web and was wondering if you could appraise my fur?

Thank you Lala

Lala We need to see a fur to appraise it. If you let me know the big towns you are near I can research furriers in your area who could possibly do this for you.

Susie
Hinsdale Furriers

Hi Susie,

I live in Frederick, Maryland. The closest large cities would be Baltimore, Maryland, and the District of Columbia. I am planning to make an appointment with Hanna/Demetrios Furriers but would like to get more than one appraisal. Thanks you for any help you can provide. Lala
Hi Lala
There are 2 different types of appraisals so be sure you are very clear what you ask for Insurance appraisal What would the garment cost if I had to replace it with a new one?
Estate appraisal If I were to sell this garment what would I expect you to pay for it? Estate appraisal are also used for charitable contributions and estate taxes.

In Baltimore: Fisher Furs 410-828-4141
Seleh’s Furs 410-547-6733
Tarliow Furs 410-539-1931

In DC

Andriana Furs 202-381-2500

Nieman Marcus also has a fur Department

I spoke to Fisher Furs to be sure at least 1 of the people I am giving you are still in business- I pulled them out of 2007 fur trade directory.

Susie Duboe Bryant
Hinsdale Furriers

Thanks for all the information. The coat is mine free and clear so am only looking for an appraisal with the possibility of selling it. I can’t imagine ever wearing it as it would make me nervous the entire evening wondering whether someone was going to throw paint on it or steal it. It is such a lovely coat but I was wrong when I said it was full length. Only 3/4’s length. Again, thank you, Lala Lala- You shouldn’t worry about wearing a beautiful fur coat. People do not have the right to damage your property and I truthfully have not heard of that happening in many years and then only near the television cameras. Coats do get stolen, that is the reason they should be listed on your homeowners policy.

If you decide you are definitely going to sell your coat. Consider putting it on consignment. We begin taking furs on consignment in September and stop at the end of December. We pay the consignor 50% of the selling price when the garment sells. The selling price is determined before the garment is accepted for consignment. All of our gently used furs are shown on our website. It is updated real time- if it is sold it disappears from the web site. You may look at the web site to find a similar coat to get ideas of our pricing. We have been taking consignment for about 9 years. I am happy to say we have a great success and both the customers and consignors seem delighted. Our business is by the most part referral friends telling friends.
Lala – if you have any further questions , do not hesitate to call or email

Have a wonderful New Year

Susie

A conversation on the web……it just amazes me! To all who read this blog. I am sending my best wishes for a wonderful 2011!

Susie

Customer Service on the Web- Can It Be Achieved?

October 26, 2010

I thought that if we did business over the web we would lose the personal touch that we are so known for… boy was I wrong! The following is a series of emails I exchanged with Heidi, a bride purchasing a used mink stole to wear over her wedding dress. (When I check my email each morning I am notified of any on-line purchases and then I send an email to the customer. The following are the conversations with Heidi initiated by her $80.00 purchase of a mink stole.)
——————————————————————————————

Heidi
Thank you for you order. Tuesday we will be cleaning and covering the monogram on your new stole. It should be shipped out by Thursday. We will email you tracking information when it is shipped. Please let us know when you have received it.

Thanks for your purchase

Susie
————————————————————————————–

“Hi Susie,
Thanks for the email! I wondered if you could tell me a little more about it because the picture didn’t really show the collar so I was wondering if it is no collar/shawl/hooded ? It looks adorable and I’m really excited to have it for my winter wedding.
Thanks,
Heidi”

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“Heidi, it doesn’t have a collar it is beautiful it has a sort of set back look around the neck. If you are not in love when you get it let us know right a way and send it back!

Congratulations on the wedding!

Susie”
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“Susie,
Holy crap – this stole is awesome! I love the set back shawl collar. It is so unique and I really wanted something a little different. The color is perfect too because my wedding dress is a warm pink. Also, living in NC means I don’t really need a jacket or coat and so this is something I can wear often, even with my dressy black and white snake cowboy boots. 🙂 I’m just thrilled!
I had a Q about item 2287 – is the width adjustable? It looks a little overlapped in the picture. I’m asking because my best friend is a plus size (maybe 22W or 24W) and I wonder what the length is and if it is adjustable.
Thanks so much!
H”

—————————————————————————————-
“Glad you love it Heidi! #2287 won’t fit but the other stoles on the site are all large enough- I just tried each and everyone on.

If it is okay with you I may use your note in my blog! No last names or addresses

Thanks

Susie”
———————————————————————————————-
“Hi Susie,
Thanks for letting me know about the stoles and their sizes. I will keep an eye out.
SURE you can use my comments on your blog (sans last names and addresses). Please do! I saw some of your posts – love your new hair 🙂
I really appreciate what you do with This Old Fur. I don’t want to buy new out of respect for the animals and it’s such a great service and easy to buy “new vintage” from Hinsdale.
Heidi”

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After rereading these notes, I feel like I am accomplishing the same level of customer service and personal relationship as I do with my “face to face “clients. Buying a fur is a big investment, be it a used fur or a new one. I feel that the customer should be educated and treated with honesty no matter if they are in my showroom or on a computer. It is very unfortunate that not all web businesses share the same integrity.

Fur Care Tip #2

October 1, 2010

When you have your fur coat at home: Keep it in your coolest closet, on a form fit hanger, not crushed and out of direct sunlight. In simple terms if the closet has a window it is not the closet that your fur should be living in.

Fur Care Tip 1

September 26, 2010

As the weather gets cooler, we get many more questions about fur care. I thought I would try to blog more often by sharing the questions and answers with all of the my web friends. If you regularly read my blog you realize I am not the best at being consistent and regular-my fear is as we get busier I won’t take the time if I don’t make a plan now.
So, if you have any questions please email them to me at furs4u2@aol.com .

My first tip for the season: If carrying your fur…carry it fur out not lining out. We can get almost anything out of the fur the lining easily stains and is hard to clean.

Time is Flying By

August 22, 2010

Consignment Mink from the 70's

This week, we began taking furs on consignment for the season. I was telling a newer employee all the things I think about when pricing the coats  brought in for consignment. Price if  new, style, condition, quality and age being the major points. I showed her how to check for worn areas and explained the most common worn areas are the edges: cuffs, fronts, bottom and pockets then elbows and seat area.
I explained you can usually guess age from the condition of the pelt and the style but confirm this with the customer. I suggested to ask if it was purchased for a special occasion and learn the age from that. Some times timing is everything!!!! Just as I was explaining my reason for this I had a customer bring her mink coat to sell and the style told me 1990’s. I asked how old and she said under 10 years. I then asked if it was a gift for a special occasion and she said yes when my son was born. I asked what grade he was in. We all laughed when she said he was just heading back to college. I had to explain to the customer that  time flying by is a very common problem and I had just finished explaining that to my co-worker.
I do it also, just ask and I will tell you I am 35! LOL

So you got a new fur coat for Christmas

December 29, 2009

The word “new” in the title is meant to mean “new to you” – with today’s economy many Santas picked a beautiful gently used fur coat for their loved ones.  The important thing when you get a fur (or any clothing) as a gift is to be sure it is well suited for you. Santa wants you to enjoy your gift and may not know exactly what style or size is best for you.

Before deciding whether or not you are going to keep the fur Santa brought down the chimney, you should ask yourself a few questions:

1) Do I want to wear this garment all the time or is it strictly dressy or casual? (A full length coat is great for dressy occasions, but not practical for running around and getting in and out of your car.)

2) Are the sleeves long enough?  (The sleeve should come down to the knuckle of your thumb when your arm is straight down.  The bottom of the sleeve should cover your wrist when you bend your arm.)

3) Is the fur the right color for me? I suggest you read my previous blog-Your Fur Coat Must Compliment Your Hair, Not Match It, So You Look Great!

Most important thing to remember is Santa wants you to wear and enjoy your gift.  He doesn’t want it sitting in the closet! If you decide to keep the coat, take it to your local furrier to make sure the closures are in the correct place and to have it monogrammed.

A Customer Writes About The Gently Used Fur Coat He Purchased Over The Web

October 27, 2009

What a way to start the day! The 1st email I opened this morning follows:

Susie,

I just received the jacket. It is beyond my highest expectations! It is absolutely gorgeous, and my friends will be so thrilled.

I would never have believed to receive such a high quality fur at such at great Price. Now that I know the kind of service and quality you provide, I will be ordering much more from you.

Global warming be damned! ALL my friends will be receiving furs this year!

Thank you, again, so very much.
Ford

To think I joined the web generation kicking and fighting my daughter, who is a web designer. I only agreed thinking it would be used like a newspaper ad to bring customers to our brick and mortar store front. Over the past 10 years our sales on the web have continued to grow, especially those in the This Old Fur section. We update the used furs in real time.

As soon as something is available for sale a written description goes up (photos take longer).  As soon as something sells it is taken off the web. The real time aspect was only added this month, before that we had many disappointed people when items were sold but still showing on the web. I am sorry that the real time aspect only applies to the gently used furs on our site. The best thing about our web site is it is even open while I sleep.