Archive for the ‘custtomer service’ Category

Fur Appraisals – What type do I need?

December 31, 2010

I was procrastinating once again about what to put into my blog and an email gave me the inspiration I needed. Our correspondence went like this:

Dear Furrier:

I found you on the web and was wondering if you could appraise my fur?

Thank you Lala

Lala We need to see a fur to appraise it. If you let me know the big towns you are near I can research furriers in your area who could possibly do this for you.

Susie
Hinsdale Furriers

Hi Susie,

I live in Frederick, Maryland. The closest large cities would be Baltimore, Maryland, and the District of Columbia. I am planning to make an appointment with Hanna/Demetrios Furriers but would like to get more than one appraisal. Thanks you for any help you can provide. Lala
Hi Lala
There are 2 different types of appraisals so be sure you are very clear what you ask for Insurance appraisal What would the garment cost if I had to replace it with a new one?
Estate appraisal If I were to sell this garment what would I expect you to pay for it? Estate appraisal are also used for charitable contributions and estate taxes.

In Baltimore: Fisher Furs 410-828-4141
Seleh’s Furs 410-547-6733
Tarliow Furs 410-539-1931

In DC

Andriana Furs 202-381-2500

Nieman Marcus also has a fur Department

I spoke to Fisher Furs to be sure at least 1 of the people I am giving you are still in business- I pulled them out of 2007 fur trade directory.

Susie Duboe Bryant
Hinsdale Furriers

Thanks for all the information. The coat is mine free and clear so am only looking for an appraisal with the possibility of selling it. I can’t imagine ever wearing it as it would make me nervous the entire evening wondering whether someone was going to throw paint on it or steal it. It is such a lovely coat but I was wrong when I said it was full length. Only 3/4’s length. Again, thank you, Lala Lala- You shouldn’t worry about wearing a beautiful fur coat. People do not have the right to damage your property and I truthfully have not heard of that happening in many years and then only near the television cameras. Coats do get stolen, that is the reason they should be listed on your homeowners policy.

If you decide you are definitely going to sell your coat. Consider putting it on consignment. We begin taking furs on consignment in September and stop at the end of December. We pay the consignor 50% of the selling price when the garment sells. The selling price is determined before the garment is accepted for consignment. All of our gently used furs are shown on our website. It is updated real time- if it is sold it disappears from the web site. You may look at the web site to find a similar coat to get ideas of our pricing. We have been taking consignment for about 9 years. I am happy to say we have a great success and both the customers and consignors seem delighted. Our business is by the most part referral friends telling friends.
Lala – if you have any further questions , do not hesitate to call or email

Have a wonderful New Year

Susie

A conversation on the web……it just amazes me! To all who read this blog. I am sending my best wishes for a wonderful 2011!

Susie

A Customer Writes

July 3, 2010

I am on vacation until August 1st. I couldn’t stay away from my emails and this is what I found today………Hello,

My name is Regina and you sold my mother’s fur coat for me several months ago. I wrote about my experience for the San Francisco Chronicle and the article is STILL getting lots of attention and feedback.

I wasn’t able to mention you directly since my editors wanted to keep the story local, but I’ve sent dozens of people your website when they contact me or the paper for help. Here’s the article:
Thanks for your help!

Regina

Just a quick comment- used furs like new furs sell best when people start planning for fall and winter. For that reason fur consignment time begins the end of August each year with sales peaking when the weather gets cold.