Archive for October, 2010

Customer Service on the Web- Can It Be Achieved?

October 26, 2010

I thought that if we did business over the web we would lose the personal touch that we are so known for… boy was I wrong! The following is a series of emails I exchanged with Heidi, a bride purchasing a used mink stole to wear over her wedding dress. (When I check my email each morning I am notified of any on-line purchases and then I send an email to the customer. The following are the conversations with Heidi initiated by her $80.00 purchase of a mink stole.)
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Heidi
Thank you for you order. Tuesday we will be cleaning and covering the monogram on your new stole. It should be shipped out by Thursday. We will email you tracking information when it is shipped. Please let us know when you have received it.

Thanks for your purchase

Susie
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“Hi Susie,
Thanks for the email! I wondered if you could tell me a little more about it because the picture didn’t really show the collar so I was wondering if it is no collar/shawl/hooded ? It looks adorable and I’m really excited to have it for my winter wedding.
Thanks,
Heidi”

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“Heidi, it doesn’t have a collar it is beautiful it has a sort of set back look around the neck. If you are not in love when you get it let us know right a way and send it back!

Congratulations on the wedding!

Susie”
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“Susie,
Holy crap – this stole is awesome! I love the set back shawl collar. It is so unique and I really wanted something a little different. The color is perfect too because my wedding dress is a warm pink. Also, living in NC means I don’t really need a jacket or coat and so this is something I can wear often, even with my dressy black and white snake cowboy boots. 🙂 I’m just thrilled!
I had a Q about item 2287 – is the width adjustable? It looks a little overlapped in the picture. I’m asking because my best friend is a plus size (maybe 22W or 24W) and I wonder what the length is and if it is adjustable.
Thanks so much!
H”

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“Glad you love it Heidi! #2287 won’t fit but the other stoles on the site are all large enough- I just tried each and everyone on.

If it is okay with you I may use your note in my blog! No last names or addresses

Thanks

Susie”
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“Hi Susie,
Thanks for letting me know about the stoles and their sizes. I will keep an eye out.
SURE you can use my comments on your blog (sans last names and addresses). Please do! I saw some of your posts – love your new hair 🙂
I really appreciate what you do with This Old Fur. I don’t want to buy new out of respect for the animals and it’s such a great service and easy to buy “new vintage” from Hinsdale.
Heidi”

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After rereading these notes, I feel like I am accomplishing the same level of customer service and personal relationship as I do with my “face to face “clients. Buying a fur is a big investment, be it a used fur or a new one. I feel that the customer should be educated and treated with honesty no matter if they are in my showroom or on a computer. It is very unfortunate that not all web businesses share the same integrity.

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Fall Trends

October 12, 2010

I came upon this great article talking the fall fashion trends( published in – The Quad News on October 10th, 2010 it is so worth reading. Of course the thing that most excited me was that fur has become a staple on the runways this year. If you purchase either a new or a used fur it will add luxury to your Fall and Winter fashions.

Fur Tip #3 Armhole Rips

October 8, 2010

One of the most common repairs I see in fur coats are rips under the arms. These rips can easily be avoided if you lift the garment before sitting. Do not smooth it under you!

DO NOT SMOOTH YOUR FUR UNDERNEATH YOU AS YOU SIT!

To test this theory put on your coat, have someone pull it down as if you are sitting on it. Now lift your arms. Okay you know how that feels, this is the same as if you smooth the coat underneath you as you sit. Now slightly bunch the coat up on your back and sit.

BUNCH UP YOUR FUR BEFORE YOU SIT!

Can you feel the difference? Viola no more rips in the armhole.
If you do get a rip in the armhole (or anywhere else) take your fur to a fur care professional for repair. Do not wait it will only get larger and become a costly repair.

Fur Care Tip #2

October 1, 2010

When you have your fur coat at home: Keep it in your coolest closet, on a form fit hanger, not crushed and out of direct sunlight. In simple terms if the closet has a window it is not the closet that your fur should be living in.