Archive for November, 2009

Fur Coats, Leather Coats, Shoes, Belts, Hamburgers and Hypocrites

November 22, 2009

One of my friends sent me an article that ran in the Meat Trade News Daily on November 14th, 2009. It was titled “USA – The things that PETA don’t know”.

My friend wondered if I wrote it since the author complains about people who bad mouth people who wear fur and leather coats. Those same people eat hamburgers or wear leather shoes or a leather belt! This is one of my pet peeves. I can assure you I did not write the article, but I agree with the content.

Some of the issues the author raises are: “The biggest complaint about leather (and fur) is from animal rights groups like PETA..” They “chiefly complain about the mistreatment of animals, the consumption of meat and the wearing of animal skin…These people are frequently self-righteous hypocrites…They frequently forget about the shoes, boots or jacket they are wearing. (Oh look, they’re made from leather!)”

I respect people’s beliefs when they take it to the full extent like Mary Tyler Moore does. I respect her for not wearing or eating anything from the use of animals. She also does not advocate the violent acts of many of the animal rights organizations.

Use this link to read the rest of the article.

Great Customer Service Should Be Part of Any Good Business

November 18, 2009

I pride myself at providing great customer service. And, I get so aggravated when I don’t receive good service. Today was an example of one of the frequent acts of poor service that can easily be avoided.

I was in line at a local bakery behind two other people. The phone rang about four times. Each time the clerk answered the phone and helped the on-line customer while leaving the customer she was waiting on. I walked out at the fourth interruption as the first person in line had still not been helped.

At our store, Hinsdale Furriers, the policy is clear. Try not to answer the phone while helping someone else. If you do, tell the caller there are people ahead of them and ask if they can hold. Or take their phone number and ask to call them back. We also have voice mail saying we are busy with a customer and will phone you back as soon as possible.

The bakery lost a sure sale, while the fruit store down the street gained a sale. I suppose we all enjoyed healthier treats at our staff meeting.

Video on Ideas to Remodel Old Furs Into New Fashion Furs

November 13, 2009

ABC13 in Texas has an online video showing some remodeling tips in making use old furs.  Check it out at their site. You’ll have to scroll down to Video Library>By Section and click on “Give your old fur a restyle”. This will give you some ideas of what you can do with an outdated piece until we get our own videos up on line. They also offer pointers on finding a reputable company to do the work for you.

Monogramming Your Fur Coat – Tips and Hints

November 4, 2009

I started thinking about monograms on fur coats after I sold a mink coat today and the happy customer asked, “will you put my whole name in the lining instead of a monogram so it will be harder for someone to steal?” I told her that we can put anything she wants as the monogram but I suggested that she signs her name in permanent marker on the pelt side of her coat because if someone stole her coat, they would probably just remove the entire lining.

Now you are probably wondering what is the purpose of a monogram? Monograms are used as identification when you check your coat. Even though you might think you would be able to identify your coat among all the others, it is not as easy as you might think. I see a lot of ranch mink coats and even with my trained eye they all begin to look alike, especially in the dim lighting of a fancy restaurant. When I monogram my coats, I always choose a color thread that is contrasting to the color of my lining (I usually use red because it’s my favorite color). That way it is easy for me to identify at a glance. Some customers prefer blending the thread color with the lining (these are usually the people who are shy). It is ultimately up to you.

A few tips and rules for monogramming: When the middle letter of a monogram is larger, that is the last name intial. When all the letters are the same size, the letters go in order (1st name, middle name, last name). When deciding which monogram to use, check and be sure that the letters of your initials don’t spell something strange. I had a customer named Paula G. who had her coat monogrammed PIG. When ever her husband would get the coat from a check room he would ask for the pig – Paula did not find that funny. Before I was married, I always put just my 1st name in the coat, in hopes that my last name would some day change. Some of our customers have messages put in their lining. Sweet sentiments like, “Happy 10th Anniversary”, or “in honor of baby James” are a nice personal touch. Of course there are some people who are not so sentimental but do have a sense of humor. One customer had his ex-wife’s coat monogrammed with, “1st wife’s coat 2nd wife wearing it” and then gave the coat to his new wife…YIKES…good thing she had a sense of humor too! You can sure learn a lot from the monogram a customer chooses, but when all is said and done, it is a matter a personal preference.